Post-Sale CSI Voice Surveys
The Industry Problem
Ensuring customer satisfaction index (CSI) compliance is a massive headache for OEMs. When dealers manage feedback collection, results are often skewed, delayed, or manipulated to hit incentives, leaving the OEM with false data.
Automated SMS and email feedback requests get less than a 3% response rate globally. Direct human call centers cost too much to call every buyer and are prone to recording errors.
How Alpever Solves It
DMS triggers post-sale feedback survey automatically via ConnectAI API within 48 hours of vehicle delivery.
The AI interviews the customer regarding showroom delivery experience, vehicle explanation, and staff behavior.
Natural language sentiment analysis tags any negative comments or customer disputes.
Escalation alerts are sent to both the dealer manager and the OEM supervisor for immediate resolution.
Sample AI Script Excerpt
“Hello Sunita ji, aapki nayi Honda Activa ki delivery ke liye badhai. Showroom pe delivery process ke baare mein aapka experience kaisa raha?”
“Gaadi toh achhi hai par unhone delivery ke waqt helmet free bolke charges add kar diye the.”
“Hum iske liye maafi chahte hain. Main aapki ye feedback report note kar rahi hoon aur dealer management ko abhi escalate kar rahi hoon taaki ye check kiya ja sake.”
“Haan, please isko check karwao.”
Structured Outcomes Captured
Satisfaction score collected across multiple parameters.
Customer raised billing, behavior, or vehicle issues requiring immediate attention.
Survey finished successfully with positive feedback.
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