Automated Outreach for Upcoming Appointments (SRS)
The Industry Problem
Dealership workshops lose significant revenue daily due to empty service bays. Customers forget service intervals, and manual service reminder teams fail to reach customers within the short, critical outreach window before they migrate to local mechanics.
When workshops attempt manual calling, the success rate is low because customers ignore unknown numbers, calls are made at inconvenient times, and agents struggle with regional language barriers. This results in high cost-per-booking and low workshop efficiency.
How Alpever Solves It
Alpemis automatically extracts vehicle service schedules from your CRM or job card database.
AI initiates calls 7-14 days before the due date, choosing the optimal time of day based on historic response patterns.
The AI presents personalized service packages and schedules the appointment directly into the workshop calendar.
Real-time CRM sync updates the status to 'Appointment Booked' and notifies the service advisors.
Sample AI Script Excerpt
“Namaste Ramesh ji, aapki Tata Ace Gold ka service due date 18 days mein hai. Kya main is Saturday subah 10 baje ka appointment book kar doon?”
“Saturday ko toh busy hoon, Sunday ko open hai kya workshop?”
“Haan ji, hum Sunday ko bhi bookings lete hain. Sunday ko subah 10 baje ya dopahar 2 baje, kaun sa time behtar rahega?”
“Sunday dopahar 2 baje ka kar do.”
Structured Outcomes Captured
Confirmed service slot in the workshop calendar.
Requested follow-up call at a specific later date/time.
Customer has sold the vehicle or moved to another region.
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