Insurance Renewal Outreach (RMS)
The Industry Problem
Auto dealers lose over 30% of insurance renewals to third-party brokers because they fail to contact vehicle owners early enough. Third-party agents reach out aggressively months in advance, while internal teams only make calls in the final weeks before expiry.
Managing renewals manually across a large customer base requires massive teams and yields poor tracking. Customer objections (pricing concerns, cashless garage network availability) are rarely logged systematically, leading to lost revenue.
How Alpever Solves It
Insurance expiry records are uploaded, triggering a 90-day pre-expiry outreach window.
Alpemis AI contacts the customer to check renewal intent, current vehicle status, and premium preferences.
Objections (e.g. competitors offering cheaper quotes) are tagged, and the lead is automatically prioritized for the dealership's insurance desk.
Warm, qualified leads are handed over to live agents with complete pre-call intelligence.
Sample AI Script Excerpt
“Hello Rajesh ji, aapki Baleno ki car insurance policy agle mahine expire ho rahi hai. Kya aap is saal bhi cashless claim benefit renew karna chahenge?”
“Dusre log toh 15% discount de rahe hain, aapka premium thoda mehenga hai.”
“Main aapki price concern samajh sakti hoon. Hamare paas is baar naye cashless tie-ups hain. Main hamare executive ko bolti hoon jo aapko exact best quote details bhej denge. Kya main connect karoon?”
“Haan, WhatsApp pe details bhej do pehle.”
Structured Outcomes Captured
Customer interested, request quote sent to live executive.
Objection raised regarding higher premium compared to third parties.
The vehicle has already been sold or the policy has been renewed elsewhere.
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