Lost Lead Reactivation Across Network
The Industry Problem
Over 70% of showroom walk-ins and inquiries end up in the dealer's 'lost' or 'cold' folder without secondary verification. Often, customers are still in the market but were put off by a dealer's slow response or pushy sales tactics.
OEMs have no way to double-check these cold leads at scale, missing out on massive volumes of ready-to-buy customers who ultimately go to competing brands.
How Alpever Solves It
Cold/lost lead registries from the previous 90 days are pulled from the OEM CRM.
Alpever's AI initiates non-intrusive re-engagement calls, asking about their purchase status and buying barriers.
Customers who are still looking are instantly flagged as 'Reactivated' and assigned to a different dealership outlet.
Detailed outcome analytics show why customers rejected the initial dealers (pricing, model availability, dealer attitude).
Sample AI Script Excerpt
“Namaste Suresh ji, aapne pichle mahine Tata Nexon test drive ke liye inquire kiya tha. Kya aapne apna purchase process complete kar liya hai?”
“Nahi, dealer ne bola tha ki model availability mein 2 mahine lagenge toh humne cancel kar diya.”
“Suresh ji, hamare Dwarka showroom par Nexon ki nayi batch available hai aur delivery 7 din mein ho sakti hai. Kya main waha se ek custom offer ke liye baat karwau?”
“Haan, agar delivery jaldi mil rahi hai toh offer dikhao.”
Structured Outcomes Captured
Customer still looking to purchase; hot lead created.
Customer has already bought a vehicle from a rival brand.
Customer delayed purchase plans to next financial year.
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