Post-Visit Feedback Collection
The Industry Problem
Bad reviews spread fast. If a customer has a poor service experience at a workshop, they are highly likely to leave a 1-star Google rating or complain on social media, damaging the business's local reputation.
Most businesses find out about poor service too late. Feedback forms are rarely filled out, and verbal feedback at checkout is often polite but hiding true dissatisfaction.
How Alpever Solves It
Service completion logs trigger a voice callback within 3 hours of vehicle pickup.
AI asks standard satisfaction questions, allowing the customer to express any hidden frustrations.
Low ratings automatically trigger an instant SMS alert to the workshop manager.
The manager resolves the issue directly before the customer vents online.
Sample AI Script Excerpt
“Hello Rahul ji, aapki car service ho kar aaj hi mili hai. Kya gaadi ki performance se aap santusht hain, aur staff ka behavior kaisa raha?”
“Gaadi toh theek chal rahi hai par front floor cleaning dhang se nahi hui thi.”
“Hum is asuvidha ke liye khed vyakt karte hain. Kya hum kal hamare washing supervisor ko bol kar floor cleaning wapas karwa dein, free of cost?”
“Haan, subah 9 baje bhej do agar ho sake.”
Structured Outcomes Captured
Customer is satisfied or issue was immediately handled.
Unresolved service complaint escalated to manager's dashboard.
Customer fully satisfied with the service.
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